Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Download PDFDownload PDF
Blog

Research: The Current State of Patient Engagement

Heather Mueller
/
December 27, 2017
Blog

Research: The Current State of Patient Engagement

MIN
/
December 27, 2017
About the Episode
Episode Highlights
Meet our Guest

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

Blog

Research: The Current State of Patient Engagement

Blog

Research: The Current State of Patient Engagement

Panelists
No items found.
Introduction

Great, thank ya!

You can now access the content.
Download NowDownload Now
Oops! Something went wrong while submitting the form.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

Panelists
No items found.
Infographic

Research: The Current State of Patient Engagement

Which patient engagement strategies are working, and how can you provide a more consumer-like experience? Find out here!
Download InfographicDownload Infographic

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

Collecting payments with online forms is easy, but first, you have to choose the right payment gateway. Browse the providers in our gateway credit card processing comparison chart to find the best option for your business. Then sign up for Formstack Forms, customize your payment forms, and start collecting profits in minutes.

Online Payment Gateway Comparison Chart

NOTE: These amounts reflect the monthly subscription for the payment provider. Formstack does not charge a fee to integrate with any of our payment partners.

FEATURES
Authorize.Net
Bambora
Chargify
First Data
PayPal
PayPal Pro
PayPal Payflow
Stripe
WePay
ProPay
Monthly Fees
$25
$25
$149+
Contact First Data
$0
$25
$0-$25
$0
$0
$4
Transaction Fees
$2.9% + 30¢
$2.9% + 30¢
N/A
Contact First Data
$2.9% + 30¢
$2.9% + 30¢
10¢
$2.9% + 30¢
$2.9% + 30¢
$2.6% + 30¢
Countries
5
8
Based on payment gateway
50+
203
3
4
25
USA
USA
Currencies
11
2
23
140
25
23
25
135+
1
1
Card Types
6
13
Based on payment gateway
5
9
9
5
6
4
4
Limits
None
None
Based on payment gateway
None
$10,000
None
None
None
None
$500 per transaction
Form Payments
Recurring Billing
Mobile Payments
PSD2 Compliant

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

In the transition to value-based care, patient engagement has become healthcare’s biggest issue. According to a recent study commissioned by Change Healthcare, there’s still a lot of work to be done in this area.The survey of more than 1,100 hospitals, insurance companies, and patients found that patient engagement strategies are falling short of digital-age consumer demands—despite significant healthcare IT investments.

The Patient Engagement Problem

The focus of this year’s Change Healthcare study is a departure from previous years, and with good reason: An increasing number of providers and payers are devoting resources to creating more consumer-like patient experiences. So rather than examine the state of value-based reimbursement models, as was done in 2014 and 2016, the 2017 survey looked at how those investments are paying off.So far, it appears that attempts to increase patient engagement in healthcare aren’t yet where providers and payers want them to be.Investing in patient engagement solutions was a top priority for 72% of providers and 80% of payers surveyed. But while a quarter to a third of healthcare IT investments—software, websites, and even staffing changes—were tied to patient engagement goals, there’s still a big gap between what’s being provided and what patients want.Seventy-two percent of polled patients said their experiences with providers and health plans has either stayed the same or worsened over the last two years. Only 21% reported an improved experience.The reason? Often, it’s the design of patient engagement tools that remains a barrier.“Just because you have a patient portal or telehealth doesn't mean they've been put together in a way that's usable or understandable," one digital health director told Modern Healthcare.In an era when so much is done digitally, it’s not enough to simply invest in patient engagement technology. Until patients engage with those solutions, they won’t lead to better outcomes.

The Solution: Mobile Patient Engagement

As value-based patients become more invested in managing their healthcare, their demand for more consumer-like experiences will likely grow. And based on behavior, that means mobile is a must: Three-quarters of Americans own smartphones, and many of them have become accustomed to interacting with their phones an average of 13 times per hour.Yet just 13% of patient engagement investments in Change Healthcare’s study were going toward mobile solutions.Based on this information, the solution seems clear: It’s time to turn toward mobile healthcare solutions.As we head into 2018, this is a great time to be thinking about your mobile patient engagement strategy. Something as simple as a series of mobile online forms can make it significantly easier to access healthcare information, improve patient flow, and collect important feedback that can be used to improve the overall patient experience.For steps you can begin to take today, click the link below to learn more in our white paper: The Power of Online Form Solutions in the Era of Digital Documentation.

Heather Mueller
Heather is a website copywriter and digital content strategist who loves helping brands generate leads through the power of the written word—especially when using Formstack. Connect with Heather on Twitter @heathermueller.
More Articles
Meet The Host
CEO of
Connect
Chris is on a mission to turn people into great leaders. He's passionate about helping problem solvers see more value in the work they do every day.