In the hospitality industry, guest satisfaction is critical to success and can provide your organization with a treasure trove of useful information. It's essential to get timely, accessible feedback from customers about their experience. Use Formstack's guest satisfaction survey template to collect useful feedback from your customers and discover new ways to improve your services.
With Formstack's mobile-ready forms, your customers will be able to provide feedback on the go no matter where they are. Your chances for a thoughtful response will greatly increase when you provide a convenient, mobile-friendly way to submit feedback.
Make sure your guest experience survey reflects the look and feel of your organization. Customize any Formstack template using the Theme Editor and add your company’s branding (such as logos and colors).
Your guests don’t want to spend 20 minutes filling out a guest satisfaction survey after their stay. It's important to ask the right questions as succinctly as possible. Use Matrix fields to let customers rate different aspects of their experience on a scale of 1-5, or use Rating fields to collect star or heart ratings.
Make sure to include a Date field on your survey and have an email automatically sent to a staff member. If there is any negative feedback in your survey, timely and sufficient follow-up can appease a dissatisfied client and possibly repair a customer relationship.