Zendesk Integration

Use Formstack’s integration with Zendesk CRM to easily collect and manage support requests for your organization.

Zendesk Integration

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Integration Overview

Zendesk CRM is a customer service platform that helps organizations communicate with customers and handle support issues. Paired with Formstack Forms, you can create a more streamlined customer support process by connecting your support forms to Zendesk.


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Partner Overview

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. Zendesk believes that every great customer relationship stems from a conversation, so they built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry, or ambition.

Use the integration to:

  • Create mobile-friendly, personalized support request forms with Formstack’s easy-to-use builder
  • Auto-add new support tickets to Zendesk CRM and alert your first available team member 
  • Build better customer relationships by storing everything in one, secure place and improving response times

What You Need

1. Formstack Forms account

2. Zendesk account

How It Works

1. Quickly build mobile-ready customer service forms with our intuitive builder. Easy drag and drop lets you add in fields and create a ready-to-go form in minutes.

2. Turn on the integration by logging into your Zendesk account within the Formstack app. Map the appropriate fields to Zendesk, like name, email, and description.

3. Use the Assignee field in Zendesk to assign team members to specific tickets. You can also create fields that pass along information such as status, type, and priority.



Find Out More

To learn more about the integration, visit this help article.

Integration Overview

Try It Free

Partner Overview

Use the integration to:

What You Need
How It Works
Find Out More

Integration Overview

Try It Free

Partner Overview

Use the integration to:

What You Need
How It Works
Find Out More