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Infographic: How to Transform the Patient Experience

Lindsay McGuire
October 17, 2019
Min Read

Did you know that 81% of consumers are unsatisfied with their healthcare experience? This staggering statistic came out of a recent study by Prophet, which focused on helping healthcare providers gain a better understanding of the patient experience.

The study assessed the gap between patient and providers’ expectations and perceptions, which turned out to be drastically different. According to their data, 63% of healthcare providers believe they are delivering a high-quality patient experience. Yet only 40% of healthcare consumers agree.

It’s clear that healthcare organizations are not meeting patient expectations. Much of this boils down to the patient experience. In fact, 51% of patients surveyed in a study by Accenture stated they would switch providers if it meant receiving better customer service.

Is your organization providing an excellent patient experience? Now is the time to audit your processes to identify which areas are negatively impacting patient satisfaction and turning patients away from your practice.

One common area of frustration for patients and office managers alike is the patient check-in process. Using an inefficient, labor-intensive process to collect, store, and transfer data during check-in puts data security at risk and decreases patient satisfaction. It can also limit your organization’s productivity and profitability.

Say goodbye to paper forms and reduce patient wait times by investing in technology that can automate the patient check-in process. Use the secure, simple, and efficient workflow in the infographic below to transform the patient experience in just a few steps.

Patient experience healthcare infographic

Ready to implement better processes at your organization? Transform the way you collect data and put it to work with Formstack. Our productivity platform can help your team streamline manual, time-consuming processes so you can focus on what matters: your patients. Grab your copy of our Workplace Productivity Report now to learn more!


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Lindsay McGuire
Lindsay is the Content Marketing Manager at Formstack, splitting her time between creating blog content, writing reports, and hosting Formstack's Practically Genius podcast. She's a proud graduate of the University of Missouri School of Journalism (MIZ!) and loves connecting with others on LinkedIn.
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