Formstack Fraud Prevention & Safety

At Formstack, keeping our customers and stakeholders safe is our top priority. Fraudsters may attempt to impersonate Formstack or misuse our platform for malicious purposes. This page will help you:

✅ Identify potential scams

✅ Understand different types of fraud

✅ Learn where and how to report suspicious activity

If something seems suspicious, trust your instincts—reach out and verify. It never hurts to double-check.

Reporting Fraud or Suspicious Activity

If you encounter potential fraudulent activity related to Formstack, follow the appropriate reporting steps:

‍

Fraudulent Use of Formstack

These cases may involve Formstack accounts being misused for scams, fraud, or other policy violations.

🚨 Common Examples:

• Receiving a suspicious Formstack document or form
• A Formstack trial account seems to be involved in fraudulent activity
• A Formstack customer appears to be misusing the platform for illegal purposes

📩 How to Report:

• Suspicious documents, forms, or suspected fraudulent customer activity: Contact support@formstack.com and provide relevant URLs.
• General security concerns: Email security@formstack.com.

‍

Impersonation or Spoofing of Formstack or Other Companies

These scams involve bad actors pretending to be Formstack or another company by using fake emails, websites, or other channels with similar logos or branding.

🚨 Common Examples:

• Fake Formstack-themed or other company-themed email notifications
• Fraudulent websites impersonating Formstack or another company
• Phishing attempts pretending to be from Formstack or another company

📩 How to Report:

• Suspicious emails: Forward the entire email as an attachment to security@formstack.com and delete it.
• Impersonation websites: Copy and paste the suspicious URL into an email to support@formstack.com.‍
• Other security concerns: Contact security@formstack.com.

‍

How to Recognize Fraud:

Signs of Fake Emails or Websites

🔍 Look for these red flags:

✔ Suspicious links – Hover over links before clicking. Fraudulent links may lead to phishing sites.

✔ Unfamiliar sender – If you don’t recognize the sender, verify their identity through an alternative channel.

✔ Generic greetings – Scams often start with “Dear Formstack User” instead of your name.

✔ Urgent requests – Scammers use pressure tactics, such as claiming your account will be locked if you don’t act quickly.

‍

Signs of Fraudulent Formstack Usage

🚩 Be cautious if you receive:

• Unexpected Formstack forms or documents from unknown senders
• Requests for sensitive information (credit card details, bank accounts, PII)
• Too-good-to-be-true offers (fake job postings, rental scams, fake loans)

Always verify the authenticity of any request before sharing information.

‍

Stay Safe: Best Practices

🔐 Protect yourself with these steps:

• Verify Formstack emails – Official Formstack notifications always come from @formstack.com.
• Avoid clicking on suspicious links – Check URLs carefully.
• Report fraud promptly – Quick reporting helps prevent further harm.
• Ask ‘why’ – If an offer or request seems unusual, question it before taking action.

‍

📩 Need Help? Contact Us

For additional inquiries or security concerns, reach out to security@formstack.com.

‍