Eliminate paper processes.
In the past, a wooden suggestion box on a counter had to suffice when collecting feedback from staff. This often resulted in employees refraining from carrying their suggestions to the box. When suggestions were captured, small slips of paper were easily lost and difficult to read. Never lose a suggestion again with Formstack’s Email Logic tool and ensure all suggestions are read, cataloged, and responded to.
Improve the customer experience.
Collecting suggestions from your staff can help your organization proactively address complaints from customers. Your employees are out on the front lines interacting with your product and the customers who use it. Implement a suggestion box online to gather the feedback your staff hears from customers and resolve recurring issues.
Collect data on mobile.
Your staff may come up with ideas to support your business anywhere, at any time. Support the sharing of ideas across your organization with Formstack's mobile-friendly forms. All forms and surveys can be completed from a computer, tablet, or phone. This makes it easy for your staff to submit suggestions from anywhere on their preferred device.
Monitor areas of concern.
Let your staff address serious concerns by adding the Long Answer field to your form. The Long Answer field will give your staff room to thoroughly explain their concerns and share how they feel issues can be resolved. Add a digital workflow to this suggestion box form template so your HR team can log in and address issues as they come in.