Keeping your existing customers happy is key to growing your business. Use this customer experience survey template to ensure your customers got what they were looking for in your product or service. Giving your customers a place to share their thoughts will provide you with actionable feedback you can use to improve your organization and create loyal clients.
Stay on brand.
Make sure your survey reflects the look and feel of your organization. Customize any Formstack template using theTheme Editor and add your company’s branding (such as logo and colors).
Collect responses anywhere.
Let your customers complete this customer experience survey on their own time with their device of choice. Formstack surveys look and work great on computers, tablets, and mobile devices of all kinds so your customers can submit thoughtful feedback anywhere.
Keep it simple.
Don’t make your customers complete a lengthy survey full of irrelevant questions. Add Conditional Logic to your survey so that certain questions only appear when customers confirm they used a particular product or service. Keeping your survey short and sweet will help you receive feedback faster.
Follow up quickly.
If a customer has negative feedback to share about your product or service, it's important to follow up with them right away. Make sure to include a Date field on your survey and have an email automatically sent to a staff member
Improve the customer experience.
Saltwater Studios uses Formstack's Facebook Tab Embed, Data Routing, and Google Analytics tools to streamline customer communication.