Complaint Form

Easily collect and resolve customer complaints with this customizable complaint form template.

Simplify your workflows

Giving your customers the opportunity to voice their grievances is a great way to identify ways to improve your business. Use this complaint form to learn how customers feel about your products and services so you can discover new ways to better meet their expectations.

Collect feedback anywhere

This complaint form template looks great on any device so customers can complete it no matter where they’re located. Embed it on your website so customers have an easy and accessible way to provide their feedback.

Resolve issues quickly

Use the Workflows tool to standardize your complaints procedure, prioritize issues, and shorten the time it takes to resolve problems. Multiple managers and team members can review, edit, and leave their comments on the form.

Monitor problem areas

This complaint form comes with Long Answer fields included so customers can thoroughly explain their concerns and share how they feel issues should be resolved. Easily collect in-depth feedback that can be used for improvements.

Enhance customer service

Once you collect your data, you can view your form’s analytics to identify trends and monitor changes in customer feedback over time. Share these findings with management via presentation-ready graphs and charts, or export them to other apps.

Formstack saves us tons of time on data entry and analysis and makes it simple for us to see, use, and share data across departments.
Lindsay Anderson
Project Manager at National Geographic Society

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