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Customer Complaint Form

Track and resolve complaints easily with this customizable online complaint template.

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Letting your customers voice their grievances is a great way to identify areas of improvement for your business. Use this online complaint form to learn how customers feel about your products and services and ensure you’re putting your best foot forward.

Collect issues easily.

Collect issues easily.

Formstack forms are available online, offline, and on mobile devices. Whether your customers fill out your customer complaint form on a computer at home, on their phone, or with a tablet, you can collect actionable data anywhere at any time.

Resolve issues in a timely manner.

Resolve issues in a timely manner.

Use the Date field on this form to identify when business complaints were filed. Knowing when a complaint was submitted will help your team standardize your complaints procedure, shorten the time it takes to resolve issues, and prioritize which complaints are addressed first.

Monitor areas of concern.

Monitor areas of concern.

Use Long Answer fields to give customers the opportunity to thoroughly explain their concerns and share how they feel an issue can be resolved. You can also add a digital workflow to your complaints procedure to keep your team in the loop on new feedback and ensure the right people log and resolve problems.

Improve the customer experience.

Improve the customer experience.

Collecting customer service complaints allows you to resolve recurring issues and avoid larger problems. Your customers will appreciate the opportunity to voice their concerns, and you’ll be able to prevent issues from happening again.

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Simplify your data collection.

Twinings saves time and improves customer experience by using Formstack to track customer requests.

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