Collect issues easily.
Formstack forms are available online, offline, and on mobile devices. Whether your customers fill out your customer complaint form on a computer at home, on their phone, or with a tablet, you can collect actionable data anywhere at any time.
Resolve issues in a timely manner.
Use the Date field on this form to identify when business complaints were filed. Knowing when a complaint was submitted will help your team standardize your complaints procedure, shorten the time it takes to resolve issues, and prioritize which complaints are addressed first.
Monitor areas of concern.
Use Long Answer fields to give customers the opportunity to thoroughly explain their concerns and share how they feel an issue can be resolved. You can also add a digital workflow to your complaints procedure to keep your team in the loop on new feedback and ensure the right people log and resolve problems.
Improve the customer experience.
Collecting customer service complaints allows you to resolve recurring issues and avoid larger problems. Your customers will appreciate the opportunity to voice their concerns, and you’ll be able to prevent issues from happening again.