Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

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Blog

Design Thinking: The Secret to Building Better Processes

Lindsay McGuire
/
April 23, 2020
Blog

Design Thinking: The Secret to Building Better Processes

MIN
/
April 23, 2020
About the Episode
Episode Highlights
Meet our Guest

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

Blog

Design Thinking: The Secret to Building Better Processes

Blog

Design Thinking: The Secret to Building Better Processes

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How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

Panelists
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Infographic

Design Thinking: The Secret to Building Better Processes

When you’ve hit a workflow process roadblock and know it’s time to change, turn to design thinking. Try this unique process for solving problems now.
Download InfographicDownload Infographic

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

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FEATURES
Authorize.Net
Bambora
Chargify
First Data
PayPal
PayPal Pro
PayPal Payflow
Stripe
WePay
ProPay
Monthly Fees
$25
$25
$149+
Contact First Data
$0
$25
$0-$25
$0
$0
$4
Transaction Fees
$2.9% + 30¢
$2.9% + 30¢
N/A
Contact First Data
$2.9% + 30¢
$2.9% + 30¢
10¢
$2.9% + 30¢
$2.9% + 30¢
$2.6% + 30¢
Countries
5
8
Based on payment gateway
50+
203
3
4
25
USA
USA
Currencies
11
2
23
140
25
23
25
135+
1
1
Card Types
6
13
Based on payment gateway
5
9
9
5
6
4
4
Limits
None
None
Based on payment gateway
None
$10,000
None
None
None
None
$500 per transaction
Form Payments
Recurring Billing
Mobile Payments
PSD2 Compliant

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

How many times have you been in the zone, getting work done, only to be derailed by an inefficient process?

No matter the workplace woe—paperwork, manual data entry, a poor workflow process—we’ve all been in a situation where a process has broken. It’s frustrating, especially if you can’t seem to find a solution.

When you’ve hit a process roadblock and know it’s time to change, try turning to design thinking.

What is design thinking?

Design thinking is a unique process for solving problems and creating better experiences. It’s based on the idea that when the possibilities are endless and barriers are removed, innovative solutions emerge.

The design thinking concept was brought into the mainstream by Tim Brown and David Kelley, who championed the methodology through their design company IDEO. The entire idea behind design thinking was to approach the design of processes the same way you would approach the design of a product.

How does design thinking work?

At its core, design thinking is based around a human-centric approach to creating better processes, products, services, and strategies. Consider it a way to increase productivity by implementing smarter solutions to everyday problems.

In a recent episode of Formstack’s Ripple Effect podcast, Bill Halverson gave a good explanation of how design thinking helps his team at CNM Ingenuity develop complex workflow processes.

“We think about what our process looks like right now and what it needs to look like to better align and be more efficient. It’s not just about taking technology and trying to apply it to the current process. It’s about refining the process and really finding those areas where it can be automated.”

CNM's Bill Halverson quote from Ripple Effect Podcast episode six


The names of each step in the design thinking process vary across organizations, but the general outline of the process is to understand, explore, and materialize. Here’s a more in-depth explanation of the design thinking process:

1. Perform thorough research.
It’s very important to infuse empathy into this step of the process to identify exactly what pain points people are facing. Look at the issue     from all sides and include all stakeholders in the research phase.

2. Define the problem.
Once you’ve compiled enough research, you can identify the true problem and its root cause.

3. Develop ideas.
Remove all barriers, stipulations, and restrictions during this phase. Ideas need to be creative and out-of-the box to ensure you’re identifying new and     innovative ways to solve the problem.

4. Prototype and test.
Once you’ve narrowed down your ideas to ones that can be realistically accomplished, it’s time to create prototypes and test the ideas out.     Choose 2-3 options and include all stakeholders in this phase.

5. Identify the best solution and implement.
After testing, compiling feedback, and tracking results, decide on the best solution and implement.

To get a thorough breakdown of each step in design thinking, check out the article Design thinking, explained by MIT.

Why use this process?

If you’re tired of inefficient, slow, or fragmented workflow processes, design thinking can provide a way to discover new solutions. Improving productivity through technology is easier when you’re able to review and refine your process first.

As stated in an article published by the Harvard Business Review, “by supplying a structure to the innovation process, design thinking helps innovators collaborate and agree on what is essential to the outcome at every phase.”

In essence, design thinking is a way to solve problems through fresh perspectives. When your entire team is on the same page, it’s easier to implement process improvements and encourage change.

Want to learn more about design thinking? Listen to the Ripple Effect podcast episode Design Thinking for the Next Industrial Revolution to hear how CNM Ingenuity uses design thinking to power process improvements at their organization.

Lindsay McGuire
Lindsay is the Content Marketing Manager at Formstack, splitting her time between creating blog content and producing Formstack's Ripple Effect podcast. She is a graduate of the University of Missouri School of Journalism and enjoys all facets of marketing.
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