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Formstack Sign

Frequently Asked Questions About Formstack Sign

If you've got questions, we've got answers! Check out our responses to the most frequently asked questions on Formstack Sign.

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Frequently Asked Questions

General Overview

What sets Formstack Sign apart from other eSignature solutions?

Formstack Sign is an easy-to-use, secure way to sign documents. Since it's part of the Formstack platform, users get access to top-of-the-line support and a native integration with our Documents tool.

What file types does Formstack Sign accept?

Formstack Sign software can convert any file type into a document that can be signed such as PDFs, JPEGs, PNGs, and Microsoft Documents.

Do my clients need a Formstack Sign account to sign documents?

No additional downloads or software are needed. Your customer simply opens the email or text they receive and can sign from their computer, tablet, or mobile device.

Will Formstack Sign provide me with training?

We're proud of our hands-on approach to customer service. Once you've set up your account, a member of our team will be in contact with you to answer your initial questions.

Is Formstack Sign available on both Mac and PC?

Formstack Sign is a web-based software and is accessible on any computer.


How secure is Formstack Sign?

We are dedicated to maintaining your privacy and security. All site communications and document deliveries are encrypted with full AES 256-bit SSL security. This is the same technology used in banking transactions. Learn more about Formstack Sign's security features.

Is Formstack Sign HIPAA compliant?

Yes! Formstack Sign is HIPAA compliant, so you can safely sign documents containing patient health information (PHI).

Are eSignatures collected with Formstack Sign legally binding?

Yes! The Electronic Signatures in Global and National Commerce (ESIGN) Act gives the same legal weight to eSignatures as signatures collected on paper.

Does Formstack Sign work on a terminal server or Citrix environment?

We have many users operating our software with remote servers both within and outside of the server environment. If you have further questions, feel free to contact support.


Does Formstack Sign store my documents?

All of your signed documents are stored in your private account on our secure Tier 1 data center. Each document is saved with a complete audit trail detailing who signed and when.

Can customers sign multiple documents at once?

There's no need to waste time sending documents individually. Formstack Sign lets you easily send multiple documents for signature at once.

How do I add more users?

Adding more users is fast and easy. If you're an admin, you can go to "Settings" and select "Team Settings." Check out our step-by-step guide to adding more users.

Can I create templates?

Templates are a great way to make your eSignature collection process even smoother. Once a template has been created, all staff with a Formstack Sign account can access it. Now, you don't have to worry about wasting time recreating commonly used forms.

Streamline signature collection with an easy-to-use solution.

Automate your eSignature collection.

Ready to get started? We're ready to help! Talk to us to learn how Formstack Sign can positively impact your business.

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