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Use patient satisfaction surveys to provide better care.

Collect feedback after appointments to learn what patients think and discover ways to improve the patient experience.

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Patient Satisfaction Surveys

The Importance of Patient Satisfaction Surveys in Healthcare

As the U.S. health system continues its transition to value-based care, patient satisfaction surveys have become critical for healthcare organizations. A well-designed survey can help you determine if you're meeting patient expectations and what aspects of care—facility appearance, provider approachability, cost, convenience, etc.—need to be improved. Formstack can help you create seamless patient satisfaction surveys for physician offices, hospitals, care practices, and more. Safely collect feedback online and calculate patient satisfaction scores without needing to do any manual data entry.

Create an exceptional patient experience.

Reduce messy paperwork

Reduce messy paperwork.

In today's world, patients expect the convenience that online experiences bring. Trade out paper forms for mobile-friendly online surveys that can be completed on any device. Formstack surveys are easy to embed on your website or share in emails so patients can provide feedback after appointments. Add branding (like your logo and colors) to create a seamless experience that feels familiar.

Improve patient outcomes

Improve patient outcomes.

Use the feedback you collect to unlock insights that can help you make improvements. Add calculations to your survey questions to automatically calculate a score for each submission. You can add these patient satisfaction scores together and divide the sum by the total number of surveys completed to get an average satisfaction score. Use this as a benchmark when planning new initiatives.

Stay HIPAA compliant

Stay HIPAA compliant.

When you switch to digital surveys, meeting security standards is paramount. Formstack provides a HIPAA compliant solution that lets you safely collect, store, and export patient data across any device. Mandatory security tools include advanced data encryption, user-level permissions, audit logging, and dedicated security maintenance. Easily collect feedback while keeping your data secure.

Automate your efforts across departments.

Rating Fields

Rating Fields

Add star or heart rating fields to your surveys to give patients an easy, visually appealing way to share their experiences with your facility.

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Conditional Logic

Conditional Logic

Personalize surveys for different patients automatically by dynamically showing or hiding fields based on their answers to previous questions.

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Portals

Portals

Group and share your patient satisfaction surveys in a centralized hub. Track completion rates and send gentle email reminders to stragglers.

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Save & Resume

Save & Resume

Add convenience to your survey by allowing patients to save their progress and generate a unique link that will let them resume where they left off.

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Offline Forms

Offline Forms

Set up a kiosk at your front desk so patients can complete surveys as soon as they're finished with an appointment. No internet connection required!

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Offline Forms

Email Confirmations

Set up automated emails to show appreciation to patients, thank them for completing your survey, and provide them with any necessary next steps.

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Give yourself a head start with premade templates.

Chris Bojrab, President of Indiana Health Group

"Formstack's intuitive interface helps us build and modify a variety of medical forms used daily in our practice. We use Formstack to collect new patient data and route patient communication forms to medical assistants, the front office, billing, and administration. This design flexibility and the ability to create customized notifications saves us an incredible amount of time and money."

Chris Bojrab
at President of Indiana Health Group

Collect insightful patient feedback.
Talk to us to learn more about Formstack's easy-to-use patient satisfaction surveys for physician offices, hospitals, care practices, and more.