Measure customer satisfaction.
Not sure how to measure customer satisfaction? Start by adding the right fields to your surveys. Rating fields can help you spruce up your customer satisfaction survey questions with star or heart ratings. Accurately gauge how well customers like or dislike different aspects of your business in a visually appealing format that's easy for them to complete.
Quickly resolve customer issues.
Negative feedback needs to be addressed pronto. Set up notification emails to go out as soon as new customer satisfaction surveys are submitted. By adding logic to your emails, you can determine when and to whom emails are sent based on how customers answer particular questions. Keep team members informed to ensure your customer service is top-notch.
Improve your business offerings.
Customer satisfaction surveys can shed light on customer likes, dislikes, and other important insights that can contribute to the success of your business. After you've collected your data, use Formstack's analytics and reporting tools to filter through your submissions, pull out key tidbits, and present your findings to stakeholders in presentation-ready charts and graphs.