Collect insightful feedback with customer satisfaction surveys.

Give your customers a voice and discover new ways to grow and improve your business.

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What is customer satisfaction?

What is customer satisfaction?

Customer satisfaction is more than just asking customers what they think of your products and services. Feedback can (and should) serve as the basis for the decisions you make and how you choose to move your business forward. After all, you won't thrive without happy customers! Use Formstack to unlock insights that will help you make better business decisions and improve customer loyalty and retention.

Enhance the customer experience.

Measure customer satisfaction.

Measure customer satisfaction.

Not sure how to measure customer satisfaction? Start by adding the right fields to your surveys. Rating fields can help you spruce up your customer satisfaction survey questions with star or heart ratings. Accurately gauge how well customers like or dislike different aspects of your business in a visually appealing format that's easy for them to complete.

Quickly resolve customer issues.

Quickly resolve customer issues.

Negative feedback needs to be addressed pronto. Set up notification emails to go out as soon as new customer satisfaction surveys are submitted. By adding logic to your emails, you can determine when and to whom emails are sent based on how customers answer particular questions. Keep team members informed to ensure your customer service is top-notch.

Improve your business offerings.

Improve your business offerings.

Customer satisfaction surveys can shed light on customer likes, dislikes, and other important insights that can contribute to the success of your business. After you've collected your data, use Formstack's analytics and reporting tools to filter through your submissions, pull out key tidbits, and present your findings to stakeholders in presentation-ready charts and graphs.

Collect better feedback with powerful survey tools.

Themes & CSS

Themes & CSS

Giving customers a survey experience that feels familiar will increase your likelihood of getting good responses. Use the Theme Editor to easily brand your surveys with your logo, colors, and more.

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Conditional Logic

Conditional Logic

In today's data-driven world, customers expect personalized attention. Add logic to your customer satisfaction survey questions so they dynamically show or hide depending on a customer's answers.

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Offline Forms

Offline Forms

Need to collect information where there's no reliable internet connection? Use the Formstack Go app to capture customer feedback at events, your checkout counter, and more. No Wi-Fi necessary!

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Offline Forms

Email Confirmations

Sending your customers a personalized thank-you for completing your survey is an easy way to make a good impression. Set up automated confirmation emails to go out as soon as a survey is submitted.

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Conversion Kit

Conversion Kit

Is there a high abandonment rate on your surveys? You may be including too many questions. Use conversion tools to shine a light on user behavior, connect with new customers, and improve completion rates.

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Data Integrations

Data Integrations

Reduce manual data entry by syncing your customer satisfaction surveys to dozens of apps. Send customer details to your CRM, update your contact lists with new email addresses, and much more.

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Save time with pre-built survey templates.

Customer Satisfaction Survey Template graphic
Customer Satisfaction Survey Template
Gather crucial customer insights to help you improve customer satisfaction and sales....

How satisfied are your customers with your product or service? Collect their feedback to find out.

Online Feedback Form Template graphic
Online Feedback Form Template
Give your customers a voice and discover new ways to improve your business....

Collect feedback from customers online to find out what they think of your company's offerings.

Net Promoter Score Survey Template graphic
Net Promoter Score Survey Template
Find opportunities to improve your product by listening to what your customers think. Use this...

Will your customers refer others to your product or service? Use this NPS survey to get their input.

Lindsay Anderson, National Geographic Society

"Formstack makes it super easy for us to create the forms we need. It saves us tons of time on data entry and analysis and makes it simple for us to see, use, and share data across departments."

Lindsay Anderson
Project Manager at National Geographic Society

Improve customer satisfaction.
Start a free 14-day trial to see how easy it is to create customer satisfaction surveys with Formstack.
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