Guidelines and Values for Volunteering with Fusion Sunshine Coast
1. Respect
We ask that you respect the values and beliefs of others (including clients) by not forcefully pushing your own beliefs, religious or otherwise onto them.
2. Roles and Responsibilities
You are to stay within the job, role or task that you have been assigned. If for some reason this is not clear please clarify with the person supervising you.
3. Confidentiality
You may be privy from time to time to personal and organisational information, and this is not to be discussed with anyone outside Fusion under any circumstances, unless required to do so by law.
4. Honesty
If you have any concerns while volunteering with us we would appreciate you raising these directly with your supervisor who will then discuss with you the best way of addressing these. It is important not to talk to anyone else about these.
5. Client Contact
In volunteering in the Youth Work team all client contact is to occur only within the Fusion Youth Work programs or from the Sunshine Coast Office (the exception being social media in line with the guidelines below). Client contact numbers are not to be stored in personal phones. No Fusion worker or volunteer is to be alone with a young person at any time, and there must be two Fusion workers/volunteers present with any young person/group of young people. The youth workers’ relationship is a professional relationship.
6. Social Media
Workers are not to add young people as ‘friends’ or similar on Social Media sites. The exception is for coordinators of programs who have signed Fusion Sunshine Coast’s Child Protection Policy.
7. Punctuality and Reliability
Please be on time. If for some reason you are not able to come on the day or time arranged please call before you are due to come in and let your supervisor know that you are unable to come in and why.
8. Mobile Phones
Please keep your mobile phone on silent while working and avoid using it while at programs.
9. Client Confidentiality and Mandatory Reporting
There may be times when a young person discloses something to you of a sensitive nature, and out of respect to them it is asked that you do not share this information with others. However, it is mandatory that you report anything regarding suicide (attempts, thoughts etc), abuse (of self, of others, by others), drug use, neglect, and anything illegal.
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