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Features Support

Need help? We've got your back.

Whether you're brand new or a Formstack pro, our team is standing by to help you succeed.

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7 Days a Week from 7 a.m. - 7 p.m. ET

98% Satisfaction Rating

Let's solve problems together.

Get dedicated email support

Get dedicated email support.

Have a question? Get a quick answer. Your time is valuable, and we don't want to waste it on the phone. Easily submit a ticket through our Help Portal, and we'll respond in less than 24 hours.

Access our Help Portal 24/7

Access our Help Portal 24/7.

Knowledge is power. Become a Formstack whiz with the in-depth guides and videos in our ever-growing knowledge base. Learn how to set up everything from field logic to form submit actions.

Professional Services

Put your next big project in good hands. Hire a Formstack expert to create custom forms for your website and help you set up logic, calculations, workflows, and more.

Advanced Setup Package icon

Advanced Setup Package

Let us set up advanced logic, calculations, workflows, and CSS for your forms. Available for a one-time, flat-rate fee of $1999.

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What's Included

One Consultation Call

One Custom Branded Theme (w/ CSS or HTML)

Form Building (Up to 5 Layers of Logic, Calculations, or Workflows)

Integration Configuration Assistance

Notification and Confirmation Configuration Assistance

Custom project consultation icon

Custom Project Consultation

Our consulting experts embrace your business needs and are with you throughout the solution lifecycle. Let us provide support, expertise and experience as your business grows and your needs evolve.

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What's Included

Importing or Creating Forms

Design work involving CSS or HTML

APIs and Webhooks

Advanced feature configuration and assistance

Advanced training and best practices consulting

"At first, I was scared of only having email support, but Formstack is super fast and 'gets' my questions. They have been such a blessing to my small business by offering online applications that are easy, clean, and helpful."

Lisa Bianconi
Owner/Communications Director
at NoHo Communications Group

Need faster, more in-depth support? Explore our custom option.

Priority Support

Priority Support

Get the help you need, when you need it. Enjoy faster response times during normal business hours, and talk through critical issues with scheduled technical phone consult.

Available for Platinum and above plans.

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What's Included

Support Ticket Escalation

No need to wait in line. Get a fast-pass to the front of the support queue.

1-Hour Response Time

Get answers to your questions quickly so you can get back to your workday.

Technical Phone Consult

Get 90 minutes of call time per month in 30-minute blocks. We can schedule calls within 24 hours.

What Our Customers Have to Say

  • Lance Padgett, Priority Support Specialist

    Lance Padgett, Priority Support Specialist

    "Lance was a huge help to me. It's always nice to receive proper support. Thank you, guys. Keep up the good work!"

    Miguel Garsi
    Wright Medical Group N.V.

  • Tim Brown, Priority Support Specialist

    Tim Brown, Priority Support Specialist

    "Tim is a man with a plan. He is quick with his responses and is very clear in explaining them. I like Formstack Support. They're fast and on top of things. One of the better teams I've worked with."

    Jonathan Hickman
    Virtual Resort Manager

  • Jeanna Kruse, Professional Services Consultant

    Jeanna Kruse, Professional Services Consultant

    "Thank you so much for going the extra mile to make me look good! Great, fast service. I couldn't be happier!"

    Scott Sanders
    Park Bench Digital

Get More Information

Connect with Sales to learn how Formstack can help you solve some of your toughest business challenges.

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Experience Formstack

See Formstack's problem-solving capabilities in action when you sign up for a free, 14-day trial.

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