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Case Study

The Bridge


The Challenge

As The Bridge began to grow in size and number, they needed to start offering more programs than they had in the beginning. They began to offer programs such as small groups and Bible studies to meet the needs of their church family. The administrative process for these programs was a nightmare with all of the paper signups, phone calling, and organizational mix-ups. Miscommunication of data was a very big predicament and they were accumulating so much information from so many sources that they couldn’t manage it all. The information would get written down inaccurately, people would change their minds and it would all get misplaced or simply forgotten.

The Solution

After searching the internet for online forms, Freeland found Formstack and began digging in. The Bridge has been able to use Formstack for online small group signups, special classes that require advanced registration, larger events that require online payments, and any other reason they can come up with to use it for. Since building their first form, every department in the church has begun requesting the use of Formstack.

While building the online form, the church uses features such as notification emails and confirmation emails to the registrant to remind them which group or class they signed up for and gives them additional information such as group locations and also reminds the group leaders to contact those who signed up. The responsibility is now put on the volunteers rather than the paid staff who have other tasks to accomplish.

The Outcome

The Bridge has been able to become much more efficient and the communication between all parties has greatly improved. It has also saved them countless hours not only in the form building process but also from an administrative standpoint of coordinating data. Not only has Formstack helped smooth out the back-end process, they are seeing more signups for their classes than they were before implementing this new process.

Location: Fresno, CA

Industry: Nonprofit

Challenge: Miscommunication of data was a very big problem and they were accumulating so much information from so many sources that they couldn’t manage it all.

Solution: The Bridge has been able to use Formstack for online small group signups, special classes that require advanced registration, larger events that require online payments, and any other reason they come up with.

Benefits: Organization and Efficiency in Communication


About The Bridge

The Bridge is an Evangelical Free Church located in Fresno, California. In 1949 the church began meeting in a home as a prayer gathering and has grown to become a 2,000 member church today.

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