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Case Studies The Brunswick County Association of REALTORSĀ®

The Brunswick County Association of REALTORSĀ®

Create a Better Experience with Digital Membership Applications

With hundreds of members and a small staff of five, the The Brunswick County Association of REALTORSĀ® (BCAR) needed a better way to process membership applications. Formstack provided them the tools to digitize the process and improve their data collection.

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Challenge

A PDF-based membership application was slowing the BCAR staff down and frustrating members. When any type of application needed to be submitted, members would have to print, hand fill, scan, and send the paperwork in. Oftentimes, the forms would come back with missing fields or illegible writing. This would delay processing new members, negatively impacting the member experience.

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Solution

BCAR created a digital membership application form, which provided members a much better experience and drastically improved processing time for staff. The branded form collects applicant data, signatures, and payments within minutes. The form has been so successful that BCAR has created nearly 30 additional forms to transform other processes and workflows, such as waivers and program enrollment.

Shannon Jackson
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ā€œFormstack is a solution that works well for our needs when dealing with applications for membership and other services. We continue to add new forms to reduce steps and hassle when processing.ā€

Shannon Jackson

Director of Membership at The Brunswick County Association of REALTORSĀ®

Results

Increased member satisfaction due to easier process

Increased member satisfaction due to easier process

Minimized data errors by eliminating handwriting

Minimized data errors by eliminating handwriting

Reduced multiple manual steps into one streamlined process

Reduced multiple manual steps into one streamlined process

Eliminated two hours of processing time per application

Eliminated two hours of processing time per application

Removed physical paper forms from the process

Removed physical paper forms from the process

Expedited the saving and storing of applications

Expedited the saving and storing of applications

Create a Better Experience with Digital Membership Applications

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