Patient experience has become a hot topic among healthcare professionals. In addition to emerging performance-based compensation programs that all but force physicians to work toward more patient-centered care, patients’ healthcare participation and expectations are rising.
According to a Software Advice survey, 82% of patients are now consulting patient review websites with some frequency to gauge provider reputation and/or to leave ratings and reviews. And almost half of survey respondents said they would go out of network to see a doctor with positive reviews.
What does this all mean?
Information on healthcare providers is more abundant and accessible than ever before, so providers must not only provide a positive patient experience, but also ensure their online presence is reflective of happy and healthy patients.
To help you learn how to provide patient-centered care and capture positive online reviews, Formstack and BirdEye teamed up for an informative healthcare webinar. During the webinar, Formstack VP of Marketing Ashley Walsh and BirdEye General Manager Leonard F. Tau DMD share useful tips for controlling your online reputation and improving your patient experience.
Join Ashley and Dr. Tau as they discuss:
- Why online reviews matter
- How to get started with healthcare reputation management
- What steps to take to improve patient experience
You don’t want to miss this! Click below to watch the webinar today.