55% of Managers Spend One Full Day Per Week on Manual Tasks

Written by Formstack on March 20, 2018

Posted in Press Releases, Reports + White Papers, Workflow Automation

Formstack’s “The State of Workflow Automation in 2018” report reveals businesses are increasingly turning to workflow automation for greater efficiency

INDIANAPOLIS (March 20, 2018) — Formstack, a software-as-a-service (SaaS) company with a mission to empower its users through simple and elegant tools that remove the complexity from everyday business processes, today announced the release of its “The State of Workflow Automation in 2018” report.

Nearly 300 managers, directors, vice presidents and C-level executives from small to enterprise-size businesses across a variety of industries were surveyed about the workflows they currently automate, their automation challenges and roadblocks to implementing automation in their organizations.

According to the data, organizations are wasting precious time: 62 percent of survey respondents identified three or more major inefficiencies in business processes that could be automated, with 54 percent citing poor communication or repetitive errors as their organization’s most glaring issue. Furthermore, 55 percent of managers are spending 8 hours—one full work day—or more per week on administrative tasks, rather than strategic, high-value initiatives.

“Automating manual, time-consuming work frees up employees to do what you hired them to do, not fill out paperwork,” said Formstack CEO Chris Byers. “With workflow automation tools like Formstack, your managers can gain back one full work day per week to focus on projects that move their companies forward.”

Other key takeaways from the report include:

  • Managers say the top workflow challenge they face is poor communication (30 percent), followed by repetitive errors (24 percent) and delays in project deployment (23 percent).
  • The majority of respondents (62 percent) are utilizing automation tools, and many (44 percent) stated their business has made a significant investment in workflow automation tools in the last 12-24 months.
  • Respondents who are not utilizing automation tools stated that ease of use, not cost or lack of leadership buy-in, is the most common roadblock keeping them from adopting automation.

Formstack has developed two additional reports focusing on education workflows and healthcare workflows. Automation is currently being used to create more efficient processes for enrolling new students, onboarding faculty, filling prescriptions and registering patients; however, each use case has its own set of unique challenges.

Data for this report was collected by Formstack through an online survey, gathering both qualitative and quantitative metrics. Respondents were screened for business size, industry and the primary department in which they work. Respondents were also screened for the amount of control they have over administrative or process decisions.

For more information about how workflow automation can help boost your organization’s productivity, access the full “The State of Workflow Automation in 2018” report or visit https://www.formstack.com/add-ons/workflows.


About Formstack
Formstack is a versatile online form solution that streamlines processes for capturing and managing information. With Formstack, businesses and teams of all types and sizes can easily create and use online forms to automate repetitive business processes and gain rich insights. People can embed forms directly onto their websites and social media profiles to capture leads, as well as use online forms to collect payments, gather feedback, and streamline internal workflows. This flexibility enables organizations to simplify their data collection while expanding their resources.

Whether the director of a health facility is trying to streamline patient registration or a marketer is looking for an easier way to collect leads or organize events, Formstack’s HIPAA compliant form builder has the power and flexibility to help any team succeed through simplified workflows. Learn more at https://www.formstack.com.

BLASTmedia for Formstack
Cory Ahlersmeyer, 317-806-1900 Ext. 145