Formstack Server Downtime: June 24, 2015

Written by Formstack on June 24, 2015

Posted in Formstack Updates

7:00 a.m. ET
The Formstack server has been experiencing downtime due to unexpected maintenance issues. We will continue to update this page with news as we receive it. We have a new Formstack status page where we post all updates regarding our downtime. Please follow it HERE for up-to-date news regarding our server.

Thank you for your patience as we work to restore this issue.

7:30 a.m. ET
We are on the phone with network engineers at our data center. They are looking at our rack of servers now. Please continue to follow our Status page for the latest.

8:11 a.m. ET
Our servers appear to have gained network connectivity. Our engineers are watching over the servers and network to ensure everything is stable.

11:00 a.m. ET – Our development team has provided the following message regarding today’s downtime: 

Our data center had planned upgrades to its network infrastructure in a maintenance window this morning from 3:00 AM ET to 6:00 AM ET. We expected about 5 minutes of intermittent connectivity.

At 5:08 AM ET, our service went unavailable due to the planned maintenance, but was regained shortly thereafter. At 6:00 AM ET, our network connections started showing signs of latency and ultimately was lost. Our data center confirmed that the maintenance work they did had  “unforseen problems resulting in intermittent network connectivity” and that they were overrunning their maintenance window.

At 8:00 AM ET, our services were fully restored after being down for multiple hours. We’re still awaiting information from our data center regarding what went wrong with the original maintenance. During our outage we posted updates to our status page: http://status.formstack.com/

The amount of downtime we’ve had this month is unacceptable to us. We’ve been unhappy with the technical support and performance of our hosting provider during this past month. However, while today’s downtime was caused by our service provider, we ultimately take blame because we have chosen this provider to host your forms and data. Because of this, we’ve started proactively addressing the issues behind the scenes and are taking the appropriate steps to migrate to a better solution. We hope to be migrating to this new solution by early August.

If you continue to experience issues with your account, please contact our Support team. Thank you again for your patience this morning. We sincerely apologize for any frustration this downtime caused for your business.