Web Form Lingo: What is Conditional Logic?

Written by Formstack on May 11, 2011

Posted in Form Hacks

When creating a web form, you may have additional questions to ask in regards to the features that come with your plan. This post is the first of many to help you better understand some “web form lingo” that can add an extra boost to your online form.

Today, I am going to teach you about one of our most used features, conditional logic, and how it can be beneficial to your web forms.

Conditional logic allows you to show or hide a field based on what users select in a web form. For example, you might have a field asking your customers “How would you rate our customer service?” and if they select “Poor,” you might want to display a comments field to ask the user why they felt that way.

Here are a few ways to use this feature and get a better understanding on how it will enhance the form experience for your users:


Conditional logic is a perfect solution for surveys or feedback forms. A great example would be when you ask a customer where they heard about your small business, and then follow that up with questions relevant to their choice such as an advertisement or television.

Order Forms

You may not realize that conditional logic is in full effect when, for example, you purchase a product online. If your users order a laptop, you can ask what additional features they would like to order with the conditional logic option.

Event Registrations

Conditional logic can be used on event registration forms many different ways. Say you want to create a form with basic contact information at the top and include the “Will you attend” option. If the user chooses “Yes,” you can show additional information (how many people, dinner options, etc.). If the user chooses “No,” you can show a message to get them to sign up for your company’s newsletter and more.

Taking advantage of the conditional logic feature is not only easy to do, but can be very beneficial to your next survey, order form, or event registration.

If you have any more questions about our services, please contact our support team to help you with your next project. We also offer a free 6-part mini course “How To Profit Using Web Forms” which will teach you successful ways to create profitable web forms.