User Profile: The Town of Fishers

Written by Chris Lucas on August 21, 2009

Posted in Case Studies

The Town of Fishers has been consistently rated one of the most desirable places to live and do business based on many national polls and studies. Many of us from Formstack also call Fishers home, so it was great to sit down with Deputy Town Manager Scott Fadness and discover how the Town uses Formstack.


FS: Tell us a little bit about your position with the Town of Fishers

SF: I manage the Town budget as well as Chair the Environmental Committee

FS: How do you currently use Formstack:

SF: We use it for a variety of things but these are the big ones to-date

  • Website form for people who are interested in doing business with the town
  • Online jobs application
  • Permit for parks
  • Town surveys

FS: How has Formstack solved a business/organizational issue:

SF: It has improved our operations in two ways:

1) Improve customer service – We don’t have to have residents download forms, print them out, and send them in. They can now just fill out forms online and get the process started right away.
2) Do things more effectively. The old way we had to Process paper forms, store them, etc. With Formstack it is more effective and is a cost savings for us. It also has a side effect of being a good environmental impact as we use less paper now.

FS: Did you look at any other solutions (Custom Dev, Other SaaS etc):

SF: When John told me about it we thought is was worth the cost as opposed to other enterprise software. It really is a small tool that has a major impact

FS: What do you like best about the product?

SF: Uses are spread around, it allows everyone from interns, parks department etc to use the tool…and it is really easy to use.

FS: What features do you find most helpful?

SF: The ability to store that data and data manipulation.  If we have a job posting and we have 300 applicants. We can sort through the requirements of the job. For example, a minimum of  a 4-year degree, we can sort out those who do not qualify in matter of minutes as opposed to paper-based solution.

FS: Was it hard to justify using the application to the Town?

SF: With the low dollar amount there was no formal process we had to go through. It just made sense to go with it.

FS: Any specific features you would like to see?

SF: We would like to see integration with data management system like Onbase.

FS: Any other tips/tricks/words of wisdom you would like to share with others users/readers?

Once you understand the tool, you can understand where to apply it. Think ahead and look at the processes that you do on a given day to make this a tool to make you more efficient. We use more forms than any other industry — outside healthcare, we are a target rich environment.