Formstack User Profile: Designs by Tierney

Written by Chris Lucas on January 28, 2008

Posted in Case Studies

We had the opportunity to speak with David Tierney, owner of Designs by Tierney, a web design and development shop located in California’s Nappa Valley. Designs by Tierney offers a wide array of web services including design, maintenance and development. He shared with us how he is using Formstack with his clients and some of the successes that he has had using our form builder. Read the full profile below and if you are in need of good design services check out David’s site.

Company: Designs by Tierney

http:www.designsbytierney.com

dbt_logo_320.jpg

Overview: I design and develop websites primarily for small and medium sized business owners who love what they do, and who want a “look and feel” for their website that reflects the essence of who they are, and what they offer through their work. I also provide basic website maintenance, am focusing more on web-standard coding, and offering some e-marketing consulting.

FS: How did you hear about Formstack?

DBT: I needed to create several forms for a client – a product order form, a contact form, and a product sample request form. I had no experience with creating forms, and needed a secure way to collect payment information as well. I searched on line for multiple ways to solve this problem, including learning how to code them. I knew that a colleague of mine from my last job had created some easy forms to handle event registrations. She shared with me that she was using Formspring forms, and had learned about them from another colleague in a sister organization who was using them for the same purpose.

FS: How do you currently use Formstack?

DBT: I have created forms on Formspring to use as contact forms, order forms, complex event registration forms, and customer feedback use on websites.

FS: Any other ways you might use it?

DBT: Customer feedback surveys has crossed my mind, but I have not had the chance to get around to it. They are so easy to create, I actually have thought about using them as much as I can.

FS: How has Formstack solved a business/organizational issue?

DBT: I had a non-profit client in Massachusetts who was throwing a large event, with 200 plus attendees, and they had only volunteers to manage the event. They needed a way to handle registration and provide logistical information for the event. This was a great solution. We posted the logistical details of the event on page one, with the registration form after, collecting information about childcare needs, travel, payment, lodging, etc. It was a great help.

FS: What do you like best about the product?

DBT: The ease of use in creating the forms with the ‘what you see is what you get’ interface. Moving the form’s parts in place is easy and fun.

FS: What features do you find most helpful?

DBT: The whole process is helpful. The way the site was designed, to provide simple steps with uncluttered interfaces, is very helpful.

FS: What improvements to Formstack would you like to see?

DBT: As basic as the process is, when I wanted to have more control over the look and feel of the forms in order to incorporate them into my site designs, it was not so easy. Specifically, a list of each of the tags used in coding the layout, along with what they refer to would be helpful. I have always had great response from the support person or team, and at the same time, the full deal would help.

FS: Any other tips/tricks/words of wisdom you would like to share with others users/readers?

DBT: Continue to read the customer profiles and learn what others are doing with the forms, and see what other ways you can make them work for you.