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IT Service Request Form Template

Streamline communication between customers and your IT department to improve customer service.

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Few things are more frustrating to a customer than running into technical issues they have no idea how to solve. When this happens, the first route most customers take is to reach out to customer service—but sometimes this can result in more harm than good. They may end up getting routed through multiple people, causing their frustration to escalate. In a world filled with social media, this is the last thing you want to happen. But there is an easy solution. Use this IT service request form template to streamline communication between customers and your IT department. Whether it's faulty tech, a bug, or questions, customers will love having a direct way to contact IT when they run into technical issues.

Customize to meet your needs.

Customize to meet your needs.

This IT request form and all of Formstack's 280+ templates are 100% customizable and can go from template to live form in just a few minutes. Consider adding a file upload section to allow customers to send screen shots of error messages or products. To improve the overall customer experience, you can create your own theme to adhere to your branding guidelines, complete with custom fonts, colors, and images. All forms and surveys are 100% mobile-compatible, giving your customers the freedom to fill out the form from their computer, phone, or tablet.

Improve customer service.

Improve customer service.

Customers want their questions answered and problems solved quickly. With this IT service request form, you can make it as simple as a few keyboard taps and clicks to get your customers connected to IT. No more waiting on hold, talking to multiple employees, or sending multiple emails or tweets. With Email Logic, you can send automated and personalized emails to customers moments after they click submit on the IT request form. You can also send emails to employees on the IT team to alert them of new form submissions, using logic to send different types of requests to the right team members.

Simplify reporting.

Simplify reporting.

With Formstack's reporting tools, it's incredibly easy to make clean, clear visual reports of your data. Quickly gather insights into what bugs are the main pain points for customers, which concerns have dwindled over time, which pieces of equipment customers are struggling with the most, and more. You can also export your data to a variety of tools by using any of our many integrations. Whether you use Google Sheets, Excel, or Salesforce products, you can get your data where it needs to go without tedious manual processes.

Easily route data to who needs it.

Easily route data to who needs it.

When a customer has an issue, they want it solved fast. With Data Routing, you can customize the way you handle and process your submissions, giving you more control once a user has submitted your form. This will speed up your entire process, streamline customer questions, and ensure issues are sent to the correct IT employee. You can also use Data Routing to pre-populate custom messages once the customer has submitted the form. You can direct the customer to the correct next step or action, depending on the customer's tech support form submission.

Social Proof

"If you look around, there are always going to be more ways you can use Formstack to reduce roadblocks and hurdles within your business and create a more efficient operation."

Joseph Mitton,
Select Security

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