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Whether you're brand new or a Formstack pro, our team is standing by to help you succeed.
7 Days a Week from 7 a.m. - 7 p.m. ET
98% Satisfaction Rating
Let's solve problems together.
Get dedicated email support.
Have a question? Get a quick answer. Your time is valuable, and we don't want to waste it on the phone. Easily submit a ticket through our Help Portal, and we'll respond in less than 24 hours.
Access our Help Portal 24/7.
Knowledge is power. Become a Formstack whiz with the in-depth guides and videos in our ever-growing knowledge base. Learn how to set up everything from field logic to form submit actions.
Professional Services
Put your next big project in good hands. Hire a Formstack expert to create custom forms for your website and help you set up logic, calculations, workflows, and more.
Advanced Setup Package
Let us set up advanced logic, calculations, workflows, and CSS for your forms. Available for a one-time, flat-rate fee of $1999.
What's Included
One Consultation Call
One Custom Branded Theme (w/ CSS or HTML)
Form Building (Up to 5 Layers of Logic, Calculations, or Workflows)
Integration Configuration Assistance
Notification and Confirmation Configuration Assistance
Custom Project Consultation
Our consulting experts embrace your business needs and are with you throughout the solution lifecycle. Let us provide support, expertise and experience as your business grows and your needs evolve.
What's Included
Importing or Creating Forms
Design work involving CSS or HTML
APIs and Webhooks
Advanced feature configuration and assistance
Advanced training and best practices consulting
"At first, I was scared of only having email support, but Formstack is super fast and 'gets' my questions. They have been such a blessing to my small business by offering online applications that are easy, clean, and helpful."
Lisa Bianconi
Owner/Communications Director
at NoHo Communications Group
Need faster, more in-depth support? Explore our custom option.
Priority Support
Get the help you need, when you need it. Enjoy faster response times during normal business hours, and talk through critical issues with scheduled technical phone consult.
Immediately available for Platinum and above plans. Add to a Bronze, Silver, or Gold plan for $99/month.
What's Included
Support Ticket Escalation
No need to wait in line. Get a fast-pass to the front of the support queue.
1-Hour Response Time
Get answers to your questions quickly so you can get back to your workday.
Technical Phone Consult
Get 90 minutes of call time per month in 30-minute blocks. We can schedule calls within 24 hours.
What Our Customers Have to Say
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Lance Padgett, Priority Support Specialist
"Lance was a huge help to me. It's always nice to receive proper support. Thank you, guys. Keep up the good work!"
Miguel Garsi
Wright Medical Group N.V. -
Tim Brown, Priority Support Specialist
"Tim is a man with a plan. He is quick with his responses and is very clear in explaining them. I like Formstack Support. They're fast and on top of things. One of the better teams I've worked with."
Jonathan Hickman
Virtual Resort Manager -
Jeanna Kruse, Professional Services Consultant
"Thank you so much for going the extra mile to make me look good! Great, fast service. I couldn't be happier!"
Scott Sanders
Park Bench Digital